Terms And Conditions

An enquiry does not constitute a booking until confirmed by Willowline Executive Travel. Written confirmation of the booking will be sent via email or SMS.

​

The Company pricing structure is based on the actual time and mileage involved in providing the service requested from LE65 and LE67 postcodes(base to base mileage or hours charge whichever is the greater). Pricing for adjacent/other Post Codes are available by contacting sales@willowlineexecutive.com. 

​

Vehicles will only carry up to the number of passengers which the vehicle License states. We will not carry more passengers than we are legally permitted to do so. We reserve the right not to carry any passenger(s) should the passenger(s) have excessive luggage that would result in the vehicle being overloaded. No refunds will be made if this occurs on the day of intended travel. 

​

Willowline Executive Travel will not be held responsible for the safety or custody of personal belongings, purchases, luggage or any other items carried by any passenger or which are left in the vehicle. Lost property should be reported to Willowline Executive Travel and the Police as soon as possible in case it can be returned.

​

We reserve the right to refuse to carry any person that we consider  likely to be ill in the vehicle or who may behave in a way that endangers the occupants of the vehicle and/or the vehicle itself. In these circumstances no refund will be made. Should the vehicle require cleaning or valeting due to illness/soiling an immediate charge of £100.00 will apply.Any damage caused to any part of our vehicle(s) by the passenger(s) will be charged accordingly.

​

Bottled Water will be provided by Willowline Executive Travel, consumption of Food and Alcohol in cars is generally prohibited for the duration of your trip.   

​

All passengers must wear the seat belts provided in all vehicles. Willowline Executive Travel accept no responsibility or liability for injuries, accidents or death as a result of passengers failing to wear the seat belts provided. 

​

Willowline Executive Travel reserves the right to provide alternative vehicle(s) to carry out the hire in case of mechanical breakdown or other unforeseen problems arising such as (but not limited to) delayed flight returns. Although every effort will be made to provide an equally suitable vehicle, Willow Executive Travel reserves the right to sub-contract other vehicles where required. We will ensure they are vetted and meet our own high standards where possible.

​

Wherever possible, we require at least 24 hours notice to secure a booking. At short notice please telephone us for availability, we will try to help wherever we can.

Journeys booked from airports, train stations and seaports the onus is on the passenger to locate the driver at the pre-agreed location. Passengers failing to arrive one hour after their confirmed arrival time will be charged at our standard waiting time rate. All delays at customs, immigration or baggage collection must be communicated by telephone/SMS to the driver. 

​ 

Waiting time charges
A 10 minute grace period is included at the start of all journeys. Waiting charges will apply for the duration of the booking and will be charged as an extra at our standard waiting time rate. We are happy to stop for comfort breaks of 10 minutes or so. Longer stops, for example meals, will be charged  at our standard waiting time rate. Waiting time is charged at  £7.50 per 15 minutes (or any part 15-minute period thereof). 

​

Clients booking cars and drivers for the entire day (8 hours) are exempt of waiting time charges. Any additional waiting hours beyond 8 hours will be charged at £7.50 per 15 minutes (or any part 15-minute period thereof). Additional miles incurred above the agreed daily rate (240) will be charged at £1.40per mile. 

 

Airport Meet and Greet Service

One hour waiting time is included in our Airport Pick up rates, the one hour commences from the time the car enters the Airport car park, its entry time will always be aligned to the actual flight landing time. Thereafter, waiting time charges will apply at our current standard rate.

​

Unsociable Hours
We apply a surcharge for unsociable hours, these are defined as journeys being made between 00:00 – 05:00 Monday to Friday, weekend's and Bank Holidays, contact sales@willowlineexecutive.com for further details. 

​

Payments and Deposits
Those booking via the office will be asked to pay a 30% deposit at the time of booking, any outstanding balance is due 2 days prior to the date of  travel unless it's on account or agreed otherwise. Payment can be made by Cash, Bank Transfer (BACS), PayPal or Credit/Debit card. Invoices with banking details and secure payment links will be forwarded after the confirmation of the booking. Online bookings via the site will be charged in full. Online pricing is based on LE65 and LE67 Postcodes, prices may vary based on your Postcode therefore subject to minor changes  prior to travel.  (minor is +/- £10 for adjacent Post Codes). 

​

Refunds 

Regardless of booking method full refunds are available for cancellations up to 24 hours prior to travel, cancelations occurring on the travel day will be charged in full. 

​

Late Payment Charge
Our credit terms are strictly 14 days for payments on account. Should any invoice(s) not be paid within 14 days, any outstanding invoice(s) shall immediately become due and payable. Without prejudice to the Company’s rights hereunder, all monies due to the company in respect of provision of the services which are not paid by the due date shall bear interest on the balance due at the rate of 7% per month. The customer shall not be entitled for any reason to withhold payment of monies due to Willowline Executive Travel. The company reserves the right to enforce this late payment charge until payment is received in full by Willowline Executive Travel. 

 

Willowline Executive Travel Cars Disclaimer

The company does not accept any responsibility for delays caused by circumstances outside of its control. We do not accept any liability and cannot be held responsible for any loss financial or professional for missed flights, trains, buses or delays caused by road traffic accidents, adverse weather conditions, theft, congestion, mechanical breakdown/punctures, terrorist attacks, acts of God.

​

In the event of very bad weather, we reserve the right to cancel without penalty if advised against travelling by authorities such as the Police, Met Office or Highways Agency or if we consider it unlikely that we will be able to complete your journey safely. In these circumstances a full refund will be issued. 

​

Every effort will be made by Willowline Executive Travel and its drivers to get passengers to their destination on time or early. All discussions  regrading suggested  collection times should take place prior to the day of travel. 

​

Complaints Procedure
In the very unlikely event of a problem, complaint or dissatisfaction with our service, it is essential that you inform the driver immediately. If you wish to make a formal complaint, please notify our office in writing no later than 5 working days after your planned journey.

​

We reserve the right to amend, change, delete or add to these terms and conditions whenever we deem it necessary.

© Copyright 2024 Willowline Executive Travel